4. My order was damaged when i received it, what can i do now?
We are sorry to hear that there was damages to the order issued. In the event that anything happens to you within 24 hours of receiving the order, we will need you to contact our customer service team. We will enable you to take pictures of the damaged garment and videos along with the courier box in which it was sent to you.
The customer is obliged to inspect the product immediately upon delivery and shall give written notice to Viraaya and Courier Company by e-mail within 24 hours of such delivery, irrespective of which the customer may say that the product is not in compliance with the order.
In the absence of such notification by the customer, the goods shall be deemed to have been in compliance with the order in all respects and the customer shall be deemed to have accepted the goods accordingly.
5. Are in store exchanges allowed for online purchases?
Unfortunately, currently we are unable to exchange online orders in store. Please read our Return and Exchange policy.
6. Can i return/exchange products during sale?
Any products purchased during sale cannot be returned or exchanged.
7. How can i return or exchange an item?
Please follow the below steps:
• Login to your account, Go to "My Orders"
• Select the Order and Product you want to Return/Replace.
• Share the Item Condition and Photo with the detailed reason for Refund/Replace Our Return team will consult and accordingly our fitting expert team will get in touch with you with a quick response.
The day we receive the outfit back, we perform a thorough quality check. After the outfit passes the quality check, we will gladly Exchange or give Store Credit, which you can use for your future purchase. Sorry, We do not provide Refunds. Need any assistance email us at orders@viraaya.com.
1. How long does it take to ship my order within India?
The delivery time ranges from 7 to 11 business days for goods ready for shipment. Depending on the order, the delivery time varies from 45 days to 90 days for custom orders. Timely deliveries are guaranteed by our dispatch team. When you have made the order with us with the shipping dates, you will receive a confirmation email.
You can easily reach out to the customer service team if you want us to speed up your order.
2. How long does it take to ship my order internationally?
The delivery time ranges from 7 to 11 business days for goods ready for shipment. Depending on the order, the delivery time varies from 45 days to 90 days for custom orders.
Timely deliveries are guaranteed by our dispatch team. When you have made the order with us a confirmation email with the shipping dates will be sent to you. Viraaya would not however, be responsible for any delays caused in your country by the customs department or the port authorities.
3. What are the delivery charges within India?
We provide free shipping within India.
4. What are the delivery charges for international shipping and where do you ship currently?
Please checkout this link for Shipping Details
http://viraaya.com/page/shipping
5. Can i change the shipping address of my order once the order has been dispatched?
If the order is dispatched, we are unable to redirect orders. Therefore, for the stated delivery dates, please ensure that you have a valid shipping address.
6. Delivery was attempted, but i was unavailable. What can i do now?
Do not worry, within the next 2 business days, our courier company will try to re-attempt delivery. You may either contact our customer service team or email your delivery request to the courier company if the package is still not shipped.
7. Will i have to pay duties and taxes?
Taxes and duties depend on the location of your shipment. VAT, customs, and import duties are not included in our purchasing process, but may be imposed according to your government's rules and regulations.
8. Does Viraaya ship to multiple addresses?
Sadly, you can ship to only one address per order at the moment. If your order involves gifts or products that include delivery to several addresses, you may need to place separate orders for each address in that situation.
9. Is my order insured when shipped and do i need to sign for my order at the time of delivery?
Indeed, your package is covered by our company for delivery. We need proof of delivery for any order because of the high value of goods that we offer. This implies that without a signature, we are unable to allow distribution of packages.
1. Do you wholesale your collections?
We are a design house and are still open to collaborating around the globe with new brands. If you are interested, please email us at care@viraaya.com with your data and the location of your boutique.
2. How do we learn about Viraaya’s new collection and sale?
Please register to know more about our new collections, sales, offers and key announcements.
1. If i register with viraaya.com, will my information be kept confidential?
Please be assured that your personal data and details are handled and kept private with the utmost confidentiality. We will not share the data with corporations, associations, or individuals outside Viraaya under any circumstances. Additionally, no other website is associated with Viraaya.
2. To shop at viraaya.com, do i need to be registered to make a purchase?
To shop with us, you do not need to be registered with Viraaya. If you do, however we have inaugural deals that use the coupon code. Furthermore, you can also use different services, such as
• You can receive updates on your registered email ID for new arrivals, releases of collections, deals and promotions.
• By using the 'Add to Wishlist' function, you can save styles that you want for future purchases.
• Every time you make a purchase with us you can save time and effort entering your details!
• In case you are moving, you can add or edit your Shipping Address and Contact Details by logging in to the ‘Account Dashboard’ / ‘Address Book’ section.
3. How can i book an online video call appointment with Viraaya stores to see the collection?
We are always looking forward to serving our customers in store or virtually. If you would like to book an appointment for video call please email us at care@viraaya.com.
