Continuing the legacy from the last 100 years

Return & Exchange

At Ushnak Mal Madan Lall Ashok Tandon Group, we take great care in inspecting and packing the product. However, if for any reason you are not entirely satisfied with your product, we’ll be glad to rectify the problem or exchange the product. Our Returns Policy is designed to assist you with your return.


Return Policy:-

  • a) Products can be returned/exchanged within 3 days from the date of delivery.

  • b) In case that the item(s) is damaged or a different (style code/size/color only) from ordered, we shall either exchange the product or provide you with a full refund.

  • c) Wherever exchange is not possible: in case of a pre-paid order, the refund shall be made via the payment gateway, while in case of a COD order, a cash voucher shall be issued of the      value of exchange. This voucher can be redeemed for a fresh online purchase, within the validity period specified in the voucher. No cash refunds will be made.
  • d) No guarantee for Colours, Zari, and Fabrics. Dry Clean Only.

  • e) Store purchases cannot be returned or refunded online.

  • f) No refund will be done for stitched products.

gIn all other cases, replacement/exchange or Credit Note (6 months validity – Redeemable online or at the store) is available. NO CASH REFUNDS will be made.


Exchange / Returns:-
a) You shall be entitled to an exchange if the Product is available and in stock.
b) You are only eligible for a size exchange for the same product or product having a similar MRP.
c)  Refund is not allowed.


  • The order may be delayed due to the sale.

Return Intimation:-

 You can e-mail us at within 3 days from the date of delivery. The details of the return (Order number, courier docket no. or AWB No. and Reason for Return) should be shared with the customer support by email. Ushnak Mal Madan Lall Ashok Tandon Group will not entertain any communication of exchange received after 3 days from the time of delivery.


Note:- Products on discount are not available for exchange, refund, or returns.


Guidelines for a valid return:-

  • a) Product & Accessories, if any, should be in original condition.
  • b) Tags should be attached and returned.
  • c) Original Tax Invoice to be included with the return.
  • d) The products must not have been used, worn, washed, or damaged;
  • f) Store purchases cannot be returned or refunded online.
  • g) No return/exchange will be done for customized and stitched products
  • h) Any sewn labels are still attached.
  • i) Return and exchange postage costs will be at your expense. We encourage you to return your parcel via registered or traceable postal services as all returned parcels remain the responsibility of the purchaser until received by Ushnak Mal Madan Lall Ashok Tandon Group

j) Ushnak Mal Madan Lall Ashok Tandon Group reserves the right to refuse an exchange or refund if the above return requirements are not complied with.


Cancellation Policy:

a) You can cancel your online order before the product has been shipped. Your entire order amount will be refunded.

b) You can cancel an order in an easy step: e-mail us at


Return Address:

Kindly dispatch all returns to:

Ushnak Mal Madan Lall Ashok Tandon Group – E-commerce

G-17, South Extension Part-1

New Delhi-110049